Terms of service
Last updated: September 23, 2026
These terms cover quotes requested through this page and the carpet, rug and upholstery cleaning that follows. They put our service policies in one place, in plain language.
Quotes and pricing
Your quote is based on what you tell us about the rooms, stairs, rugs and furniture to be cleaned. Carpet starts at $0.40 per square foot, with a $179 minimum service charge.
If we find areas, specialty stains, pet contamination or heavy soiling that weren't mentioned, the price can change. We talk it through with you and get your OK before doing any extra work. No hidden fees and no high-pressure sales.
Payment
Payment is due when the job is done, unless we agree on something else beforehand. We accept the payment methods we confirm when we schedule your visit. Returned checks may carry an extra fee.
Moving furniture
Light furniture moving is included when it's safe, such as sofas, chairs, coffee tables, end tables and other small pieces.
We don't move beds, pianos, entertainment centers, hutches, computers and electronics, aquariums, antiques, fragile items or oversized furniture. Please put away anything breakable or valuable before we arrive.
Drying time
Most carpets are dry in about 30 minutes. Humidity, air flow, the type of carpet and how dirty it was can change that, so drying times are an estimate, not a guarantee.
Stains, odors and existing damage
Many spots and stains come out or get much better, but some are permanent: dye damage, bleach, pet urine damage, chemical spills, rust, paint, ink, earlier cleaning attempts, and worn or damaged fibers. No carpet cleaner can promise every stain will come out.
Pet urine can soak into the pad, the subfloor and even the walls. Odor treatment improves or removes many pet odors, but we can't guarantee full odor removal when the contamination sits under the flooring or in the structure.
We aren't responsible for conditions that were there before we cleaned, including wear, fiber distortion, delamination, loose seams, fading, discoloration, earlier repairs, pet or water damage and manufacturing defects.
If you're not happy with the result
Call us within 48 hours of the cleaning. We'll look at the concern and, where it falls within the original job, come back and re-clean those areas.
Cleaning is done on the spot and can't be returned, so we don't give cash refunds for completed work. If there's a real problem with the service, we inspect it first and re-clean where it's warranted before anything else is considered.
Questions about these terms
Call us and ask. We'll answer before you book.